Team struggling? Let their greatness guide them.

Have you ever been on a team that seemed to lose its way? You knew it was struggling because team members triangulated and created cliques within the team, found unity against a common foe like management, or went silent about issues that impacted their goals. Toxic attitudes and poor results are telltale signs of a team in trouble. Next…

Lean leadership

You hear a lot about “eliminating the waste” as Lean practices take hold in departments across King County. It’s exciting to hear employees talk about their work, how their roles interact to create value for their customers, and how they can change processes to increase efficiency. You hear their passion mount as they think through…

Untangling strong emotions

When I work with groups in conflict, my goal is to help them talk candidly about the issues that matter most to them. Yet breakthroughs in understanding occur after people untangle their emotions. Emotions are the key to unlocking what we believe  and what we can accomplish together. Yet often we think of strong emotional experiences…

Gain insight with Johari Window

One of the challenges of improving self-awareness and teamwork is knowing where to start. I’ve used a model called Johari Window for years as a way to guide effective learning conversations. Johari Window gives a view into four aspects of Self that serve as a path to personal insight and interpersonal resilience. Below are several approaches for using Johari Window. As you gain familiarity with the model,…

Learning from feedback

Receiving personal or professional feedback from coworkers, friends, or family can be scary, especially if you haven’t asked for it, or aren’t prepared to hear it. When someone tells you that they don’t like your perfume, your music is too loud, or your presentation induced comas…well, any of that feedback might feel overwhelming, threatening, or completely unfair. When…

Going to the balcony

By David Emerald As you read this post, please pause for a moment and observe yourself. Where are you sitting or standing? Notice what you are doing (in addition to reading this). What is going on around you? How are you feeling (mad, glad, sad, excited, etc.)? How are you reacting to this unusual start to…