Individual

Individual is the deepest level of intervention identified in the Waterline Model. It is also the most challenging level to work at because you are dealing with personal, deeply embedded beliefs and patterns of behaviors. Here are some issues that occur at the individual level that might influence conflict in the workplace:

  • Values and beliefs
  • World view
  • Technical skills
  • Personal life situation
  • Interpersonal skills

The tools listed in this section help you affect individual change.

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