Resilient groups end triangulation

Triangulation happens when you have an issue with someone, but instead of talking directly with that person, you talk about the person and situation with a third person.  This behavior undermines group trust and cohesion in two ways: You lose the opportunity to improve the relationship. You don’t talk about the issue, work through it,…

Working with emotions in the room

I recently conducted a team building workshop for a group of employees experiencing rapid, massive change in their organization. Teams that had worked together for years were ending. Some people were leaving the organization. Others were staying, but losing longtime relationships and familiar surroundings as they transitioned into new teams and new locations. I asked…

Seven conversations for resilient groups

Are you working in a group that tends to blow up or clam up when challenged by important issues? If so, nurture your group’s resilience by holding any or all of the following conversations. Each conversation helps the group clarify intentions and create group norms, while deepening trust and respect— the foundation for stronger relationships…